How can I find out which product meets my needs?
To ensure optimal energy efficiency and savings, we recommend selecting a mini split heat pump with a high SEER2 rating, which reflects the latest standards for performance and energy savings in modern systems.
How do I know what size of mini split heat pump is reqired for the space I have to cool/heat?
Choosing the right size is crucial to achieve the highest level of comfort in your home. The rule of thumb is between 15 an 20 BTU per square feet but other factors will affect these numbers, like the insulation of the room, is it facing south or north, how many windows, etc. You can use our BTU Calculator help you.
What can I expect in terms of energy savings?
Choosing the right mini split heat pump system can help you save significantly on energy bills, reducing heating and cooling costs by up to 40%, compared to 13 -16 SEER. Our high-efficiency mini split heat pumps are designed to optimize energy use, offering a sustainable and cost-effective solution for year-round comfort in your home. Explore our range to find the perfect system to maximize your energy savings.
A mini split heat pump, what is it?
A mini split heat pump is an energy-efficient, ductless solution for precise heating and cooling. Perfect for spaces without existing ducts, it offers easy installation and zone-specific temperature control. Learn more about mini-split heat pumps and their benefits on our blog!
Are mini split heat pumps eco friendly?
Yes, mini split heat pumps are eco-friendly because they use electricity to transfer heat from the air rather than burning fuel, significantly reducing CO₂ emissions. They are highly efficient (300% to 400%) and, when powered by renewable energy, they help lower environmental impact.
How does a mini split heat pump work?
A mini split heat pump system transfers heat between indoor and outdoor spaces for efficient heating and cooling. Composed of two main parts, an outdoor compressor and one or more indoor units, this ductless system provides targeted, energy-saving climate control without the need for ducts.
How mini split heat pumps provide efficient heating from outdoor Air?
Mini split heat pump systems use advanced heat pump technology to extract heat from the outside air, even in cold conditions. The compressor circulates refrigerant to absorb outdoor heat, which then increases in temperature as it’s compressed. This heated refrigerant is directed to the indoor unit, releasing warmth to efficiently heat your room.
Are there any rebate programs available to me?
Yes, there are rebate programs available! Access our rebate calculator and find out what incentives you qualify for based on your location and product choice.
Does a mini split heat pump efficient in winter?
Yes, our Elite series mini split heat pumps are efficient down to 4°F and our Pro Series are to -15°F. Depending on your area, you can determine which product suits your needs best.
If there is a problem with my unit, what should I do?
If you have any issue with your mini split heat pump, please contact our customer service or tech support.
What is the warranty on the product?
Our products are covered by a 5 year warranty on parts and compressor. Click here to view our detailed warranty.
Does the warranty cover labor?
Warranty only covers parts and compressor, not labor.
What is the lenght of the pipes included with your mini split heat pumps?
The pipes included with our heat pumps are 16ft long.
Is it possible to dehumidify with a mini split heat pump?
Yes, our mini split heat pumps do have a dehumidification function.
Are your mini split heat pumps Energy Star rated?
Our Pro Series min split heat pumps are all Energy Star rated and a few of our Elite Series are.
Is it possible to control the unit with a thermostat?
No, our mini split heat pumps have their own remote control. It can also be controlled via Wi-Fi.
Do I have to restart the mini split heat pump manually when power goes out?
No, the unit will restart automatically.
At what frequency should I have maintenance done on my unit?
For optimal performance, schedule mini split heat pump maintenance once a year to check refrigerant levels, coils, and connections. Also, clean or replace air filters monthly to maintain efficiency and extend the system’s lifespan. This routine helps maintain energy efficiency year-round.
Can I install the mini split heat pump myself?
Yes, you can install it yourself but the connection from the outdoor to the indoor unit needs to be done by a certified installer, in order to balance correctly the refrigerant and to keep the warranty valid.
I have an error code, what should I do?
Please contact our tech support. Make sure to have onhand your order number, unit model number and serial number.
Where do I send warranty information?
You can register your unit online on our warranty register page.
Is there anything else needed for installation, other than what comes with the unit?
When you purchase one of our mini split heat pumps, the kit includes all components necessary for proper installation and functionality, except electrical wiring to connect to the power supply. Note that tools are required but not included in the kit. The package comes with a 16 ft length of pipe and wire. If you need a longer length of piping, additional refrigerant may be required. Extra accessories may be purchased separately.
Can the indoor unit be installed onto the ceiling?
No, as it could cause draining issues and damages.
At what height should the indoor unit be mounted on the wall?
Typically, the ceiling is 8 feet high in most houses so the indoor unit should be to install about 7 feet for the floor and 8 inches below the ceiling. Make sure the air coming out of the unit is not obstructed.
Does the line set can only exit from the back?
No, it is possible to have thet line set exit from the side of the unit.
Can the outdoor unit be installed on the ground or does it have to be mounted on the outdoor wall of the house?
The outdoor unit can be installed on the ground, as long as it is on a leveled solid base, like concrete, rigid rubber mat or metal bracket, onto you can screw the unit.
How long will it take to receive my order?
We typically ship within one business day. Shipping transit is usually between 2 to 3 days, so delivery should occur 4 to 5 business days after your order is placed.
It is possible to cancel my order?
If your order has not yet been processed, yes, it is still possible. If it has been processed, unfortunately, it is not possible to cancel.
What happens if I ordered the wrong Item?
It is possible to return goods under certain conditions, please see our full return policy.
I have received the wrong item, what should I do?
In this case, please contact us immediately by phone or email.
Do I need to create an account to place an order?
No, you can place an order without having an account set up.
How can I track my package?
Once your order is shipped, we send you a tracking number by email, with carrier info so you can follow your order until it is at your door.
When will I receive my order?
We typically ship within one or two business days. Shipping transit is usually between 2 to 3 days, so delivery should occur 4 to 5 days after your order is placed.
Do I need to be home for delivery?
Orders ship via small carrier, so you do not need to be home at time of delivery.
What are the instructions for a damaged unit in shipping upon delivery?
Please contact us immediatly, we will require photos, see details instructions on our Policy.
Does the price include shipping?
Yes, the cost of shipping is included in the price.
Do you ship internationally and to P.O. Box?
No, we only ship to the mainland USA and do not offer international shipping or shipping to P.O. Boxes.